Knowledge Resources

Grow regional road pricing policies from individual projects and develop modeling tools that reflect a wide range of impacts.
Experience in four metropolitan areas

Secure high level management support and broad participation throughout an organization during the implementation and operation of transit automatic vehicle location systems.
A synthesis of transit agency experience with bus AVL systems

Identify key design issues in the deployment of advanced parking management systems (APMS).
Experience from APMS deployment sites.

Involve all appropriate stakeholders in a formal and collaborative manner during each phase of the advanced parking management systems (APMS) project.
Experience from APMS deployment sites.

Consider the impact of different technical and design factors when making cost estimates for advanced parking management systems (APMS).
Experience from APMS deployment sites.

Ensure proper operations and maintenance of advanced parking management systems (APMS)
Experience from APMS deployment sites.

Make aggressive use of marketing to increase call volume and improve cost efficiency of 511 services deployment.
Experience from nine 511 system deployments.

Address toll enforcement issues during the initial phase of planning process; with particular attention paid to the legal structure and potential enforcement technologies.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Ensure electronic toll collection systems are interoperable with neighboring toll facilities.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Evaluate pros and cons of different methods for electronic toll collection.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Avoid privacy concerns by ensuring that protecting legislation is in place prior to implementing tolling technologies.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Optimize back office tolling operations.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Consider various toll methods to push traffic demand away from peak hours.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Build a strong partnership between transportation and public safety agencies, and establish clear operational rules from the start.
An experience operating a CAD-TMC (Computer-Aided Dispatch - Traffic Management Center) in Washington State.

Focus on usability when designing traffic information Web sites.
Experience from the nation's top traffic and transit information Web sites.

Integrate traveler information Web site development with existing systems and other organizations.
The experience of several of the nation's top traffic and transit information Web site developers.

Anticipate, understand, address and manage the risks associated with fare card technologies and the vendor relationship.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Understand the issues, strategies and trade-offs that motivate agencies to join in a regional partnership and provide appropriate support.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Plan for greater time and project complexity than expected.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Consider a consensus organizational model to help assure support and participation of partners in a regional fare card project.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Provide for appropriate legal support services to address the many significant legal issues faced in implementing a regional fare card project.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Establish a coordinated fare structure to effectively accommodate differences in fare structures across participating agencies.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Examine the contextual factors and carefully manage the associated issues that will determine the success or failure of a regional fare card project.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Seek a variety of funding sources to support a regional fare card project, and offer a finance plan that encourages participation.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Consider the value of implementing a limited fare pass system initially to serve as an interim experience base for a comprehensive region-wide electronic fare card system.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Consider tolling as a tool for managing travel demand and increasing efficiency, as well as for generating revenue.
Recommendations from the Washington State Comprehensive Tolling Study

Consider requirements definition and system design Issues for Archived Data Management Systems.
Experience from six Archived Data Management Systems case studies.

Treat maintenance staff as the client and encourage their participation in the ATIS planning and deployment processes.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Treat maintenance staff as customers and beneficiaries of ATIS information.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Treat system operators as the client and consider their perspectives during ATIS project development.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Consider that integration with existing ITS technologies and the vendor selection process can impact project implementation schedules and costs.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Implement ATIS technology in a way that supports the maintenance staff.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Consider how implementing an ATIS system will impact staffing and training requirements.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Consider that ATIS deployment in rural and/or remote areas presents special challenges.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Implement standardized procedures for sharing, accessing and storing transportation data across the enterprise.
Five transit systems' experiences with geographic data systems technology investment.

Strengthen existing maintenance and repair capabilities at Transportation Operation Centers (TOCs).
A New Jersey Department of Transportation experience with ITS operations and maintenance in Transportation Operations Centers (TOCs).

Incorporate operational performance measures in strategic and long-range plans.
A Washington State DOT experience in linking performance measurement to strategic planning.

Find innovative funding resources to help finance management and operations (M&O) strategies and ITS.
The experience of several agencies with innovative funding.

Maintain frequent and open communications with other states and the federal government when developing and deploying new, complex ITS technologies.
A State of Washington experience with CVISN deployment.

Work with the trucking industry to assure success in deploying an electronic credentialing system for commercial vehicles.
A State of Washington experience with CIVISN deployment.

Implement a commercial vehicle e-credentialing program in order to make administration and roadside inspections more efficient, keep vehicles moving on the state's roads, and expedite registration.
Washington State’s experience with deploying Commercial Vehicle Information Systems and Networks (CVISN) Electronic Credentialing.

Follow a rigorous financial approach for estimating the true costs & savings from outsourcing highway maintenance services.
Experiences from Massachusetts, Virginia, Oklahoma, Texas, Florida and British Columbia in outsourcing highway maintenance services.

Use a bi-national stakeholder forum to help apply ITS technology at an international border crossing.
A public-private partnership experience in deploying a bi-national electronic truck border crossing system at the Washington /British Columbia border.

Monitor emerging security requirements and legislation that may impact commercial vehicle business processes.
The IMTC ITS CVO – Border Crossing Deployment stakeholders experience with changes in security policies in Washington State and British Columbia.

Protect data privacy by implementing user authorization levels for sensitive information.
The Washington State and British Columbia experience in developing a fully operational and bi-national electronic commercial vehicle operations (CVO) border crossing system.

Use an interoperable transponder to assure maximum benefits to both the private and public sector.
The Washington State and British Columbia experience in using transponders as part of the IMTC ITS CVO – Border Crossing Deployment.

Participate in truckers' meetings to advertise new freight advanced traveler information systems, communicate changes in existing systems, and obtain feedback from stakeholders.
Experience in mobility management and freight data in Washington State

Establish the fundamental technical nature of the ITS project, and be realistic about the participants' associated technical capabilities and limitations.
A Washington State Department of Transportation implementation of a regional ATMS.

Structure software development ITS projects as a series of phased, smaller tasks with specific, incremental deliverables and associated acceptance testing.
A Washington State Department of Transportation implementation of a regional ATMS.

Create a successful public-private agency partnership based on good communications, flexibility, and minimal impact to partners' customers to deploy new technology.
A Washington State experience with testing of electronic container door seals through a freight supply chain.

Establish a strong acceptance testing program, with independent code reviews, for ITS projects with software product deliveries.
A Washington State Department of Transportation implementation of a regional ATMS.

Establish a clear, specific vision of the products and functional objectives of the ITS project, and communicate that vision throughout the project.
A Washington State Department of Transportation implementation of a regional ATMS.

Use the National ITS Architecture's User Services and User Service Objectives to reduce the effort required for planning and streamline the process of developing a regional ITS vision.
National experience developing regional ITS visions.

Include certain components to make the Regional ITS Strategic Plan useful in implementation.
National experience developing Regional ITS Strategic Plans to guide implementation.

Create multi-modal ITS plans focusing on needs and update them frequently, balancing process and projects and considering communication and coordination while ensuring that adequate resources are dedicated to implementation.
National experience with ITS strategic planning at the overview level.

Use the systems goal/objectives as the initial source of desired system functionality and then use concepts in the National ITS Architecture to develop appropriate ITS projects.
National experience identifying desired ITS functionalities and developing projects to perform them.

Recognize that rapid technological advances are taking place in the ITS industry when selecting specific ITS technologies.
National experience selecting specific ITS technologies for regional and rural application.

Identify regional needs from the bottom up and ensure that specific rural needs are not neglected in state/regional ITS strategic plans.
National experience with performing regional inventories and defining needs for ITS strategic plans.

Take advantage of FHWA's investment in the National ITS Architecture, training, and technical assistance to minimize the effort required to develop a Regional ITS Architecture.
National experience developing Regional ITS Architectures.

Make use of the National ITS Architecture's Market Packages and associate them with identified needs to streamline the decision-making process for regional ITS plans.
National experience using Market Packages to create regional ITS plans.

Ensure adequate time and resources are available at the end of the creation of the Regional ITS Strategic Plan for ongoing stakeholder outreach.
National experience gaining stakeholder acceptance of Regional ITS Strategic Plans.

Analyze system performance beyond traditional notions of average conditions to reveal impacts of various combinations of ITS and infrastructure elements and be sure to choose appropriate performance measures to fully understand theses impacts.
Seattle's experience with evaluating ITS alternatives.

Target training and documentation to reduce barriers to maintenance personnel's adoption of a roadway weather information system.
The Washington State Department of Transportation's experience in using road weather information systems for proactive maintenance practices.

Coordinate across jurisdictions/regions and share resources to reduce future costs and delays.
Major metropolitan areas' experiences with formalized incident management programs.

Solicit executive support for an incident management program, but rely on staff-level champions and administrative support for day-to-day guidance of the program.
Major metropolitan areas' experiences with formalized incident management programs.

Take advantage of time-specific opportunities to organize and build support for a formal incident management program.
Major metropolitan areas' experiences with formalized incident management programs.

Ensure the long-term stability of an interagency incident management program by creating dependencies and by managing for leadership succession.
Major metropolitan areas' experiences with formalized incident management programs.

Use ITS Standards to achieve interchangeability and interoperability for Dynamic Message Signs.
Experience of nine agencies using Dynamic Message Signs built to NTCIP specifications.

Develop a regional ITS architecture with a common data server to facilitate ITS integration in a region
Experience with the ITS integration effort undertaken by the Metropolitan Model Deployment Initiative (MMDI)

Implement a communication structure across jurisdictions that facilitates the flow of traffic data and allows agencies to coordinate traffic signal timing.
Phoenix and Seattle’s experiences with coordinating traffic signal timing across jurisdictional boundaries.

Facilitate the participation of private sector technology companies in the deployment of ITS by using creative approaches to address the assignment of intellectual property rights.
Arizona and Washington’s experiences resolving intellectual property rights issues in the development and use of information technologies in ITS applications.

Use an appropriate procurement mechanism to support the implementation of multiple advanced traveler information technologies.
Institutional lessons from a partnership to implement emerging ITS technologies in the Seattle metropolitan area.

Develop long-range plans to ensure the success and continuity of advanced traveler information systems.
Institutional lessons from a partnership to implement emerging ITS technologies in the Seattle metropolitan area.

Involve the private sector in the implementation of multiple advanced traveler information technologies.
Institutional lessons from a partnership to implement emerging ITS technologies in the Seattle metropolitan area.

Develop written policies to address liability issues early.
A national experience in assigning liability among project participants.

Address intellectual property rights issues early.
A national experience in overcoming the assignment of intellectual property rights.

Minimize problems in creating contractual arrangements for testing a new ITS technology by creating negotiating benchmarks, designing a partnership arrangement, and developing a separate procurement process for different technological components.
A Washington State Department of Transportation’s experience with testing of new variable speed limit technology to reduce winter accidents on a mountain pass.

Carefully select a project manager to be responsible for deployment and testing of new ITS technology.
A Washington State Department of Transportation (WSDOT) experience with testing of new variable speed limit technology to reduce winter crashes on a mountain pass.

Develop written policies that delimit the use and distribution of data.
A national experience with resolving the issues regarding the collection, distribution, and retention of transportation data.

Utilize well-equipped safety service patrols to assist highway motorists after vehicle malfunctions or crashes, and to coordinate a safe and efficient response.
Testimonials of the benefits of safety service patrols from staff of several state DOTs, travelers, and others.

Use the National ITS Architecture to streamline the development of an integrated framework for deploying effective and interoperable ITS.
California, Colorado, Montana, New York and Washington’s experiences with using the National ITS Architecture.

Install Automatic Vehicle Location (AVL) technology to greatly enhance transit agency performance.
Different transit agencies’ experience with AVL.

Define roles and responsibilities clearly in a public/private project to reduce delays.
Institutional lessons from a test of a wide-area network to communicate traffic conditions in the Seattle area.

Understand the market during the development of an Advanced Travel Information System (ATIS) to reduce project development uncertainty and produce a more functional end product.
Institutional lessons from a test of a wide-area network to communicate traffic conditions in the Seattle area.

Ensure that team members clearly understand contractual systems to facilitate a public/private project.
Institutional lessons from a test of a wide-area network to communicate traffic conditions in the Seattle area.

Understand system standards and protocols to save time during the development of an Advanced Traveler Information System (ATIS).
Institutional lessons from a test of a wide-area network to communicate traffic conditions in the Seattle area.

Select appropriate technologies to enable emergency notification and response systems to complement traditional 9-1-1 service.
Colorado and Washington’s experience with emergency notification and response systems.