Overtime hours for drivers reduced and no staff increase necessary to handle over 10 percent increase in transit ridership over six years.
As determined by the Washoe County Transportation's Regional Transportation Commission's ITS Implementation Evaluation .
The RTC looked at data points over a six year period, from FY2002 to FY2008 in order to evaluate how the ITS technologies may have affected ridership and uses of the systems by customers, staff and administration. A large pre-implementation window was used for analysis because RTC ACCESS (the paratransit service) began using scheduling software in 2005, ahead of the rest of the system and the same time scale was wanted for the analysis of both fixed-route and paratransit services. Each of the six U.S. DOT goal areas were assigned measures to evaluate RTC's progress in that goal area.
Fixed-route service saw a 10.8 percent increase in ridership between FY2002 and FY2008 and paratransit service saw a 5.1 percent increase. The number of "no-show" passengers for paratransit services decreased 45 percent between 2002 and 2008, likely because of better scheduling and real-time vehicle information that can be obtained by the passengers by calling customer service. Even though there have been increases in the number of riders on both services, staff sizes have not had to increase in order to provide services to the additional riders.
There was only a nine percent increase between 2002 and 2007 in the cost per passenger trip mile even though the paratransit system saw a 23 percent increase in operating costs per passengers. The RTC believes that this is likely due to more efficient scheduling by the software. Overtime hours of drivers have also been reduced since implementing scheduling software and AVL/MDT technologies on the buses. Now dispatchers can communicate more easily with drivers to get extra shifts assigned and they have to do less ad hoc route scheduling.
Author: Tina Wu, Matt Weatherford, Ancila Kaiparambil, Linna Zhang
Published By: Federal Transit Administration U.S. Department of Transportation
Source Date: May 2010
Other Reference Number: FTA Report FTA- NV-26-7005-2010.1URL: http://www.fta.dot.gov/documents/RTC_ITS_Eval_Study_section508.pdf
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Intelligent Transportation Systems > Transit Management > Operations & Fleet Management > Automatic Vehicle Location / Computer-Aided Dispatch
Intelligent Transportation Systems > Transit Management > Information Dissemination > Internet/Wireless/Phone
Intelligent Transportation Systems > Transit Management > Operations & Fleet Management > Service Coordination
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Typical Deployment Locations
automated vehicle location, computer aided dispatch, automatic vehicle locator, AVL, CAD, AVL/CAD, automatic vehicle location, AVL, ridership, mobile data terminal, MDT, real-time information