Proactively establish working relationships with all partner stakeholder groups.
A Utah Department of Transportation Experience from the expansion of the CommuterLink intelligent transportation system.
Salt Lake City,Utah,United States; Orem,Utah,United States; Provo,Utah,United States
- Create conditions for effective collaboration among partner agencies. A key factor that contributed to the success of the CommuterLink Expansion was that UDOT worked collaboratively with local and municipal agencies to document system requirements. By utilizing this approach, UDOT ensured that:
- The CommuterLink Expansion focused on meeting the needs of all stakeholder groups, not just a select group of agencies, and that the expansion was a collaborative effort rather than a top-down deployment.
- Local and municipal agencies were able to take ownership of their components of the CommuterLink System as a result of being included in the initial requirements identification and documentation phase of the deployment.
Other lessons learned related to project management include:
- Manage public expectations. The system's primary purpose is to improve operations. The secondary purpose is to provide better information to the public. It is important not to give the public the impression that the system will be able to "work magic", rather, information provided on improving operations should be focused and very clear so as not to raise expectations that cannot be met.
- Plan in advance for long-term success in key areas.
- Hardware Upgrades: Plan for hardware upgrades with respect to type of equipment, resource requirements, and funding.
- Operations and Maintenance (O&M) Responsibilities: Identify early on, who is responsible for O&M, then determine resource requirements and funding needs.
- Training Plan: Identify who needs training, what training is needed, and how the training will be provided.
(1) Utah CommuterLink Website, Frequently Asked Questions (FAQ) page, last accessed June 25, 2008: <http://www.commuterlink.utah.gov/ie.htm>. Benefits information was derived from the following report: Dr. Joseph Perrin, R. Disegni, B. Rama., "Advanced Transportation Management System Elemental Cost Benefit Assessment", University of Utah, March 2004.
Author: Nicholas Owens (SAIC); Les Jacobson (Telvent Farradyne), and Carol Mitchell (SAIC)
Published By: ITS Joint Program Office, RITA, U.S. Department of Transportation
Source Date: October, 2008
EDL Number: 14445URL: http://ntl.bts.gov/lib/30000/30600/30642/14445.pdf
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