Define clear goals for a comprehensive transit ITS deployment program and track the achievement of those goals to evaluate program's success.
Washoe County’s experience implementing a comprehensive transit ITS program.
Project evaluators reported on the Regional Transportation Commission (RTC) of Washoe County, Nevada's success in achieving the major goals for its transit ITS program. Key performance metrics are presented below.
Goal 1: Make public transportation more attractive to the general public.
- Since AVL data has been used to track fixed-route schedule adherence, on-time performance is documented between 86 percent and 88 percent.
- Since fiscal year (FY) 2006, fixed-route vehicles have experienced a 50 percent decrease in missed trips due to mechanical reasons.
- Ridership on fixed-route services rose between FY20021 and FY2008 by 10.8 percent.
- From 2002 to 2007, paratransit ridership has increased by 5.1 percent.
- Paratransit trip “no-shows” have dropped 45 percent between FY2005 and FY2008.
- The size of the planning, administrative and management staffs at RTC ACCESS and RTC RIDE have stayed constant, despite the increase in passenger trips provided.
- Fixed-route operating costs increased by 64 percent between 2002 and 2007, and operating cost per passenger trip increased 48 percent.
- Paratransit operating costs have increased by 30 percent between 2002 and 2007, and operating cost per passenger trip have increased by 23 percent.
- Overtime operating hours dropped 30 percent between FY2005 and FY2008.
- The increased transit usage in Washoe County between 2002 and 2007 potentially saved 9.37 million personal (passenger car) vehicle miles, and the resulting estimated total fuel cost savings for this period is estimated be as high as $1.37 million.
- Due to potentially lesser use of passenger cars and the corresponding increased use of transit, the total CO2 emission reduction in the Reno-Sparks area is estimated to be as high as 4,252 metric tons.
- Since FY2006, RTC RIDE has experienced a 50 percent decrease in missed trips for mechanical reasons.
- Since FY2002, customer complaints per 1,000 passengers for paratransit service have decreased by 45 percent.
- Calls requesting traveler information have increased by approximately 15 percent since 2006.
Author: Tina Wu, Matt Weatherford, Ancila Kaiparambil, Linna Zhang
Published By: Federal Transit Administration U.S. Department of Transportation
Source Date: May 2010
Other Reference Number: FTA Report FTA- NV-26-7005-2010.1URL: http://www.fta.dot.gov/documents/RTC_ITS_Eval_Study_section508.pdf
Average User Rating
Intelligent Transportation Systems > Transit Management > Operations & Fleet Management > Automatic Vehicle Location / Computer-Aided Dispatch
Intelligent Transportation Systems > Transit Management > Operations & Fleet Management > Planning
Intelligent Transportation Systems > Transit Management > Transportation Demand Management > Ride Sharing/Matching
automated vehicle location, computer aided dispatch, automatic vehicle locator, AVL, CAD, AVL/CAD