Customer Satisfaction (114 unique benefit summaries found)

In Little Rock Arkansas, 82 percent of the drivers surveyed agreed that the Automated Work Zone Information System improved their ability to react to slow or stopped traffic.(October 2008)

Increasing integration between AVL systems, components, and interfaces has improved the ability of transit agencies to collect data on location and schedule adherence; support operational control, service restoration, and planning activities.(2008)

The Bay Area Rapid Transit (BART) smart parking system field test increased BART trips and resulted in an average of 9.7 fewer vehicle miles traveled and decreased the average commute time by 2.6 minutes.(1 August 2007)

In 2006, improvements to Florida's SMART SunGuide Website increased hits to 16,778,000 from 115,000 hits recorded in 2005.(January 2007)

Approximately 80 percent of the truck drivers surveyed indicated that collision warning systems made them more vigilant, helped them maintain a safer following distance, and increased their reaction time and awareness.(1/5/2007)

At the Baltimore/Washington International (BWI) airport, 81 percent of surveyed travelers agreed that the advanced parking management system made parking easier compared to other airports.(January 2007)

In Atlanta, satisfaction with motorist assistance patrols ranged from 93 to greater than 95 percent in two separate surveys of drivers who were already aware of the service.(August 2006)

In Monroe County, New York, the closed-circuit television (CCTV) camera provided traffic operators the availability of visual information so they can examine real time incident conditions and provide a higher and more responsive quality of service to the traveling public.(August 2006)

In Kentucky, 94 percent of travelers surveyed said they were satisfied with the information provided by 511 Tourism Service operators. (May 2006)

Transit operators and dispatchers for the South Lake Tahoe Coordinated Transit System (CTS) are generally satisfied with the new system deployed and feel that it can provide good capabilities for future service expansion.(4/14/2006)

In Idaho, 80 percent of motorist surveyed who used Road-Weather Integrated Data System information as a traveler information resource indicated that the information they received made them better prepared for adverse weather.(2/2/2006)

Survey responses from key professionals in five states indicate the following ITS technologies have the highest potential to benefit emergency transportation operations: interoperable radio communications, dynamic message signs, GPS and geographical information systems, closed circuit television roadway surveillance, and Enhanced 911.(22-26 January 2006)

In Minneapolis, Minnesota, survey data collected prior to the deployment of MnPASS Express Lanes (HOT lanes) on I-394 examined travelers' willingness-to-pay to avoid congestion. (22-26 January 2006)

Two surveys asked motor carriers what the motivation was for safety technology installation. A clear majority of the respondents indicated that crash reduction (68%) and lower insurance rates (52%) were key benefits.(22-26 January 2006)

Survey data collected from an organization of approximately 500 businesses in London indicated that 69 percent of respondents felt that congestion charging had no impact on their business, 22 percent reported positive impacts on their business, and 9 percent reported an overall negative impact.(January 2006)

HELP Annual Operating Report, July 1, 2004 - June 30, 2005(October 2005)

An evaluation of the Arizona 511 telephone traveler information system found that more than 70 percent of users surveyed were satisfied with the enhanced content provided.(30 September 2005)

Customer satisfaction with 511 ranged from 68 to 92 percent in four deployments studied. (September 2005)

In Virginia, ADMS stakeholders (i.e., VDOT administrators, planners, and researchers) were pleased with the ability of the system to provide a variety of data, but wanted more information on traffic counts, turning movements, and work zones, as well as broader coverage.(August 2005)

In California, public support for variable tolling on SR91 was initially low, but after 18 months of operations; nearly 75 percent of the commuting public expressed approval of virtually all aspects of the Express Lanes program.(June 2005)

In Houston, a survey of motorists found that 85 percent of respondents changed their route after viewing real-time travel time information on freeway dynamic message signs.(May 2005)

In the Washington, D.C. region, SmarTrip cards used to pay both parking fees and subway fares were considered easy to use and were rated high for usefulness.(25 March 2005)

In North Carolina, a survey of motorists who experienced a smart work zone information system on I-95 found that 85 percent of respondents changed routes at least once in response to the delay and alternate route information posted.(9-13 January 2005)

Deployment experiences document the importance of traveler information and list top sources of traveler information.(2005)

In Los Angeles, a survey of motorists who experienced an automated work zone information system found that 78 percent of respondents changed their route based on the information provided.(2005)

In Central Florida, focus group participants involved in a smart card study using a single card for multiple payment applications indicated that the card provided convenience and improved their transportation experience.(8/1/2004)

Survey data collected from tractor trailer drivers with one to three years of experience driving with intelligent vehicle safety systems (IVSS) indicate that IVSS lowers their perceived workload by 14 to 21 percent over a range of driving conditions.(28 October 2004)

The Illinois DOT staff reported a high level of satisfaction with the automated traffic control system deployed during the reconstruction of Interstate 55.(October 2004)

In North Carolina, a survey of local residents near the Smart Work Zone systems found that over 95 percent of motorists surveyed would support use of these systems in the future.(September 2004)

In Salt Lake City, Utah, a transit Connection Protection system yielded a small, but not statistically significant, increase in the number of travelers satisfied with their travel experience; 87 percent compared to 85 percent.(5/12/2004)

In a mountainous area of Spokane, Washington, 94 percent of travelers surveyed indicated that a road weather information website made them better prepared to travel; 56 percent agreed the information helped them avoid travel delays.(8 January 2004)

In a mountainous region of Spokane, Washington, about one-third of CVOs interviewed would consider changing routes based on the information provided on a road weather information website and highway advisory radio system; however, few could identify viable alternate routes. (8 January 2004)

In Virginia, an evaluation of 511 services indicated 90 percent of callers found the service useful, and nearly half adjusted their travel plans based on the information provided.(January 2004)

Final Evaluation Report for the Greater Yellowstone Regional Traveler and Weather Information System (GYRTWIS)(12/30/2003)

Surveys found that riders on Vancouver's 98 B-line Bus Rapid Transit (BRT) service, which implemented transit signal priority to improve schedule reliability, rated the service highly with regard to on-time performance and service reliability (an average of 8 points on a 10 point scale).(29 September 2003)

A survey of bus riders within Acadia National Park in Maine found that 44 percent who experienced real-time parking information agreed the information helped them decide to ride the bus.(June 2003)

In Southeast Pennsylvania, survey results indicated that users of the SmarTraveler website were more likely to use the service again compared to users of the SmarTraveler telephone service.(19-22 May 2003)

A survey of motorists in Copenhagen, Denmark, found that 80 percent of respondents were satisfied with variable speed limits and the traveler information posted on dynamic message signs.(8 April 2003)

Final Report of the FORETELL Consortium Operational Test: Weather Information for Surface Transportation(April 2003)

Intelligent Transportation Systems at the 2002 Salt Lake City Winter Olympic Games: Event Study Traffic Management and Traveler Information(April 2003)

Seventy (70) percent of survey respondents in Great Britain thought that automated speed and red-light enforcement cameras were a useful way to reduce accidents and save lives. ( 11 February 2003)

A survey of visitors to the Acadia National Park in Maine found that 74 percent of respondents who saw parking availability information agreed these technologies made it easier to get around.(February 2003)

A survey of visitors to the Acadia National Park in Maine found that 90 percent of respondents who used the real-time bus departure signs and 84 percent of respondents who experienced the automated on-board next-stop message announcements agreed these technologies made it easier to get around.(February 2003)

A survey of visitors to the Acadia National Park in Maine found that 74 percent of respondents who experienced real-time parking information agreed these technologies made it easier to get around.(February 2003)

A survey of visitors to the Acadia National Park in Maine found that 90 percent of respondents who used the real-time bus departure signs and 84 percent of respondents who experienced the automated on-board next-stop message announcements agreed these technologies made it easier to get around.(February 2003)

Manufacturers, carriers, and airports that used a Web-based air cargo security and logistics tracking system felt it was easy to use, and were very satisfied with the system's performance with respect to business functions.(December 2002)

In Los Angeles, California, the installation of a "second train coming" warning system at a light rail transit grade crossing reduced risky behavior of pedestrians and surveyed pedestrians felt that safety was improved.(November 2002)

TMC staff in Pittsburgh, Pennsylvania found real-time traffic information useful and noted that it improved coverage for incident management.(5 September 2002)

In Minneapolis-St.Paul, an evaluation of the effectiveness of ramp meters on four test corridors showed that the number of commuters who supported a complete ramp meter shutdown declined significantly from 21 percent in 2000 to about 14 percent in 2001.(10 May 2002)

Evaluation of Variable Message Signs in Wisconsin: Driver Survey(May 2002)

Houston Smart Commuter(April 2002)

Most truck drivers who participated in an evaluation of CVISN technology felt that electronic screening saved them time but lacked a set of standards governing inspection selection; motor carriers were concerned with the cost-effectiveness of the technology.(March 2002)

CVO inspectors participating in CVISN focus groups felt that CVISN technology saved time, and improved the speed and accuracy of data reporting. (March 2002)

In Washington State, 80 percent of winter maintenance personnel that used the statewide road/weather information website said the National Weather Service warnings, satellite and radar images, and weather maps were useful.(March 2002)

In Chicago, A CTA survey of smartcard users found that features related to convenience, rail use, and speed were most liked by program participants; 21 percent rated convenience over the magnetic stripe card as their single favorite feature of the system. The most desired features were the multi-use functions and ability to recharge the smartcard via the Internet and credit card.(13-17 January 2002.)

In Texas, police who used remote camera/radar systems to enforce work zone speed limits noted improved safety to officers, but expressed some concern over effectiveness in identifying speeding vehicles.(13-17 January 2002)

In Helsinki, Finland a transit signal priority system improved on-time arrival by 22 to 58 percent and real-time passenger information displays were regarded as useful by 66 to 95 percent of passengers.(13-17 January 2002.)

A before-and-after study found that transit patrons experienced a smoother and more comfortable ride when a transit signal priority system was implemented in Seattle, Washington. (January 2002)

Ninety-seven (97) percent of the motoring public found that predicted travel time information was useful when posted at a work zone on I-75 near Dayton, Ohio. (January 2002)

In the United States, approximately 60 to 80 percent of survey respondents approve of automated enforcement systems at traffic signals. (13 August 2001)

Georgia’s Call Box Project: Evaluation and Future Deployment Recommendations(4-7 June 2001)

Most drivers believed that traffic conditions worsened when the Minneapolis-St. Paul ramp metering system was shut down and 80 percent supported reactivation.(February 2001)

Adaptive traffic signal control systems in Los Angeles, Broward County, and Newark decreased travel times by 13 to 25 percent. (December 2000)

In 2000, a survey of Maryland motor carriers indicated that electronic data interchange and Internet technologies were valued more by carriers with large fleets (25 or more vehicles) that conduct business with state agencies.(14 November 2000)

In 2000, a survey of Maryland motor carriers asked them if electronic screening at mainline speeds would decrease unsafe and illegal carriers; approximately 32 percent agreed, 25 percent disagreed, and 42 percent were neutral; 24 percent were willing to participate despite the possibility of incurring more costs.(14 November 2000)

FleetForward Evaluation, Final Report.(October 2000)

A survey conducted in 10 U.S. cities indicated that 76 to 80 percent of drivers strongly favor automated red light enforcement systems.(6-10 August 2000)

In Denver, 80 percent of RTD dispatchers felt that the GPS functions of the transit AVL system were "easy" or "very easy" to use and approximately half of bus drivers and street supervisors felt likewise. (August 2000)

Impacts of Transit Fare Policy Initiatives Under an Automated Fare System(Summer 2000)

In Arizona and Missouri a survey of tourists found that those who used advanced traveler information systems believed the information they received save them time.(30 June 2000)

Users of the Advanced Traveler Information System in Seattle, Washington were satisfied with the information on freeway and transit conditions provided via Web sites and a Traffic TV service.(30 May 2000)

An evaluation of traffic information used by travelers in the Detroit area, in 2000, found that most drivers perceived commercial radio as "more reliable" than television or dynamic message sign information. (May 2000)

A survey of travelers indicated that 20 percent of motorists traveling on two bridges in Lee County, Florida adjusted their departure times in response to an electronic payment value pricing program that gave motorists a 50 percent discount on bridge tolls during off peak periods.(1-4 May 2000)

In Greenwood, Nebraska a survey of travelers indicated that 29 percent of drivers who remembered DMS messages at a work zone on I-80 thought the alternate route information provided was not useful; 23 percent thought the caution messages were not useful.(May 2000)

In San Antonio, Texas, 60 percent of drivers of transit vehicles equipped with in-vehicle navigation devices reported that they saved time and felt safer.(May 2000)

In San Antonio, Texas, focus group participants felt that DMS were a reliable source of traffic information.(May 2000)

In San Antonio, Texas, usage of a traveler information web site increased at a rate of 19 percent per year and spiked during severe weather events.(May 2000)

Based on the survey results only 9 percent of households were aware of TravInfo, and less than 1 percent of the Bay area commuters who used traveler information used TravInfo.(25 April 2000)

In Phoenix, Arizona, an evaluation of traveler information provided on cable television found that 29 percent of surveyed respondents thought the traffic channel was useful.(April 2000)

In Phoenix, Arizona, an evaluation of website traveler information found that 16 percent of surveyed respondents thought the web site information was useful.(April 2000)

More than 76 percent of drivers on an interstate route in northern California indicated that messages displayed by an advanced curve warning system were useful.(April 2000)

Features of Traffic and Transit Internet Sites(February 2000)

In Ames, Iowa, a survey of area residents indicated that 78 percent preferred an automated horn warning system that reduce the area impacted by excessive noise from 171 acres to less than 6 acres. (2000)

A survey of drivers in Glasgow, Scotland, found that 40 percent changed route due to DMS recommendations.(January 2000)

A survey of drivers in Glasgow, Scotland, found that 59 percent of respondents thought that ramp metering was very helpful or fairly helpful.(January 2000)

A small-scale study of truck drivers who experienced a dynamic truck down hill speed warning system in Colorado indicated that most drivers thought it was helpful.(15 December 1999)

In Cologne, Germany, a survey of travelers indicated that workers and commuters traveling a distance of 40 km or more were willing to pay the most for traveler information services, shoppers and commuters traveling a distance of 5 to 10 km were willing to pay the least.(8-12 November 1999)

In Torino, Italy, an automated speed control system designed to optimize travel speeds between green lights was judged as good or very good by 55 percent of drivers surveyed.(8-12 November 1999)

In Michigan, a survey of test drivers indicated that participants preferred using "adaptive cruise control" over "conventional cruise control" or "manual control" in terms of comfort, convenience, and enjoyment; however, with respect to safety, drivers preferred "manual control."(October 1999)

In Sweden, test drivers of a prototype system indicated that the intelligent speed adaptation feature was well received.(August 1999)

In-vehicle computer visioning technology designed to detect and warn truck drivers of lane departure and driver drowsiness reduced fuel consumption by 15 percent, increased safety, and provided drivers with more comfortable working conditions.(20 July 1999)

More than 99 percent of surveyed users said they benefited from information provided by an advanced transportation management system and traveler information system serving northern Kentucky and Cincinnati. (June 1999)

In 1999, a study in Seattle, Washington indicated that participants who used traveler information devices including wrist watches, in-vehicle components, and portable computers found the information was useful for making travel decisions.(5 January 1999)

A 1998 survey of transit riders in Ann Arbor, Michigan indicated that police presence and increased lighting at transit centers had the greatest influence on riders' perception of personal security; on-board video surveillance systems and emergency phones had little influence.(1999)

A 1998 survey of transit riders in Ann Arbor, Michigan found that police presence and increased lighting had the greatest influence on riders' perception of personal security; emergency phones and video surveillance systems had little influence.(1999)

In the south Swedish town of Eslov, most drivers participating in a field operational test reported that they preferred adaptive speed control to physical speed countermeasures such as humps, chicanes and mini-roundabouts.(12-16 October 1998)

In San Francisco, the TravInfo telephone service had a high level of customer satisfaction with the two highest ranking aspects of TravInfo being convenience (average score = 4.2) and ease of comprehension (average score = 4.3) on a scale of one to five, with five being very satisfied.(12-16 October 1998)

A survey of travelers in the Washington, DC region indicated that 86 percent favored the use of video technology to enforce aggressive driving laws.(11 September 1998)

The Japanese Vehicle Information and Communication System (VICS) began operations in Spring 1994 and according to the results of several road tests, the amount of time saved with the dynamic route guidance system in VICS was approximately 15 percent.(January 1998)

In Puget Sound, Washington, a survey of drivers equipped with in-vehicle emergency communications found that 95 percent of respondents felt "more secure" with Mayday voice communications, and 70 percent felt "more secure" with data communications.(September 1997)

In Minneapolis, a traffic incident information pager service was used daily by 65 percent of participants, and at least once-per-week by 88 percent of participants; users decided to changed travel routes in 42 percent of the situations.(10 June 1997)

In Minneapolis, a traffic incident information pager service was used daily by 65 percent of participants, and used once-per-week or more by 88 percent of participants; users decided to changed travel routes in 42 percent of the situations.(10 June 1997)

A survey of drivers in Oakland County, Michigan revealed that 72 percent believe that they are better off after deployment of adaptive signal control. (May 1997)

In the Minneapolis/St. Paul, a motorist survey found 61% of drivers who experienced a portable traffic management system at a work zone felt more informed about traffic conditions than at other work zones.(May 1997)

In San Jose, California, a paratransit driver commented that she was satisfied with a new AVL/CAD scheduling and routing system, and said it was useful for settling disputes concerning on-time performance .(March/April 1997)

Driver confidence in traveler information improved after implementation of the TransGuide freeway management system in San Antonio, Texas.(12-16 January 1997)

A series of interviews with commercial vehicle operators across the U.S. indicated that truck and motorcoach drivers are in strong agreement in favor of some ITS applications, but have mixed opinions about other applications. (1997)

In Virginia, the deployment of a freeway service patrols was positively received by the public; Virginia DOT received hundreds of “thank you” letters.(1997)

In Minnesota, a survey of travelers indicated that Smart Work Zone warning signs were accurate, useful, and gave travelers the information they needed.(January 1997)

A TravTek evaluation found that the availability of navigational information may help reduce travel stress for drivers in unfamiliar areas; 38 percent of rental car users and 63 percent of local drivers found the device helpful for finding specific destinations in unfamiliar territory.(March 1996)

In Finland, road weather information posted on dynamic message signs was well perceived and remembered by surveyed drivers; 90 percent deemed variable speed limit signs useful.(December 1995)

In 1995, analysis of the TravLink test in the Minneapolis area found that slightly more than one access per participant per week.(November 1995)

Analysis of the Los Angeles Smart Traveler project that deployed a small number of information kiosks found that the number of daily accesses to the system ranged from 20 to 100 in a 20-hour day.(22-28 January 1995)

In Europe, ITS studies found customer satisfaction with traveler information delivered via portable electronic devices, public access terminals, Internet web sites, and in-vehicle navigation devices ranged from 50 to 95 percent. (1994-1998)