Knowledge Resources

In planning for a demand-responsive pricing based parking management system, involve executive leadership, seek strong intellectual foundations, strike the right balance between complexity and simplicity, and emphasize data collection and project evaluation.
San Francisco Municipal Transportation Agency’s experience in implementing advanced parking management (Interim Results).

Provide data visualization and analysis applications to build support for data archiving and transportation ITS and Operations overall.
The Regional Integrated Transportation Information System in the Maryland, Washington DC region gains support through the visualization tools and easy access they provide to their users.

Be sure to conduct a detailed evaluation prior to installing an Adaptive Traffic Control System (ATCS), and be aware that conducting a public education campaign on ATCS risks building expectations too high.
Experience acquired from multiple agencies in the United States and Canada.

Enhance traffic flow in a regional, multi-state corridor by using vehicle probes to monitor real-time traffic conditions.
I-95Corridor Coalition Experience with Vehicle Probes

Use vehicle probes to monitor traffic cost-effectively, manage incidents and queue ups proactively, reduce delays, and increase traveler satisfaction along a multi-state transportation corridor.
I-95Corridor Coalition Experience with Vehicle Probes

Prepare agency staff for implementation of new ITS technologies and involve maintenance and information technology (IT) staff in the installation process.
Washoe County’s experience implementing a comprehensive transit ITS program.

Be prepared to use local resources to service mission critical system components, and provide ongoing O&M training to maximize system benefits.
Washoe County’s experience implementing a comprehensive transit ITS program.

Consider procuring computer and network hardware independently when feasible and procure right-sized systems.
Washoe County’s experience implementing a comprehensive transit ITS program.

Develop requirements using widely accepted standards, preferably the open source compatible ones if available, and review those requirements immediately before requesting proposals from contractors.
Washoe County’s experience implementing a comprehensive transit ITS program.

Do not expect to see significant operations staff reductions due to implementing ITS technologies, but do expect service improvements using the same staff levels.
Washoe County’s experience implementing a comprehensive transit ITS program.

Identify champions early to facilitate communications, project management, and staff ownership for successful deployment of a comprehensive transit ITS program.
Washoe County’s experience implementing a comprehensive transit ITS program.

For a comprehensive transit ITS deployment program, select an agency project manager with skills in planning, information technology, and communications.
Washoe County’s experience implementing a comprehensive transit ITS program.

Encourage staff to find creative and efficient uses of ITS to improve operations through better communications.
Washoe County’s experience implementing a comprehensive transit ITS program.

Weigh in the advantages of procuring new information technology (IT) assets, and maintain an asset management system that details new IT inventory.
Washoe County’s experience implementing a comprehensive transit ITS program.

To avoid surprises after implementation of a comprehensive transit ITS program, perform a detailed analysis of costs for operations and maintenance during the project planning phase.
Washoe County’s experience implementing a comprehensive transit ITS program.

In deploying a comprehensive transit ITS program, develop strategies and requirements for planning, procurement, implementation, and ongoing operations.
Washoe County’s experience implementing a comprehensive transit ITS program.

Expect agency's information technology (IT) operations and maintenance budget to increase in order to train qualified IT staff to maintain a new suite of hardware and software.
Washoe County's experience implementing a comprehensive transit ITS program.

Ensure that the management responsible for transit ITS planning is knowledgeable on agency’s labor contracts and how labor contracts affect effective utilization of ITS tools.
Washoe County’s experience implementing a comprehensive transit ITS program.

To avoid project implementation delays and unanticipated costs, perform a thorough review of the existing technologies during the planning phase of a comprehensive transit ITS deployment.
Washoe County’s experience implementing a comprehensive transit ITS program.

Understand that the contractor’s availability to remain on site after the deployment of a comprehensive transit ITS is important, so is the contractor’s ability to work with the original equipment manufacturer.
Washoe County’s experience implementing a comprehensive transit ITS program.

Designate the agency project manager as the single point of contact with the contractor and evaluate track record of contractor’s project management.
Washoe County’s experience implementing a comprehensive transit ITS program.

Define clear goals for a comprehensive transit ITS deployment program and track the achievement of those goals to evaluate program's success.
Washoe County’s experience implementing a comprehensive transit ITS program.

Develop a long-term ITS vision and use systems engineering processes to successfully manage ITS deployments.
Chattanooga Area Regional Transportation Authority's experience in deploying transit ITS

Commit to testing the new systems thoroughly, develop an acceptance matrix to document status of testing, and perform verification and validation before introducing them to support agency’s transportation operations.
Chattanooga Area Regional Transportation Authority's experience in deploying transit ITS

Consider developing a data warehouse early on to simplify the integration of subsequent ITS deployments and to efficiently manage operations of interdependent applications.
Chattanooga Area Regional Transportation Authority's experience in deploying transit ITS

Tailor the standard systems engineering process model to suit an agency’s ITS deployment scale and needs.
Chattanooga Area Regional Transportation Authority's experience in deploying transit ITS

Reach out to a broad range of stakeholders and deploy early the projects that demonstrate easy-to-see benefits to build momentum for agency’s ITS program.
Chattanooga Area Regional Transportation Authority's experience in deploying transit ITS

Resolve conflicts between traditional data sources by using archived data.
Results from the Planning for Operations Case Study from the Metropolitan Transportation Commission in San Francisco California

Beware of accuracy and privacy issues in using truck transponder data for developing real-time traveler information applications.
An Oregon Department of Transportation Experience

Develop electronic communications infrastructure to enhance supply chain visibility and monitoring, mitigate disruptions and unanticipated events, and improve productivity.
Broad industry experience with the electronic freight management systems

Establish a well defined process for monitoring and maintenance before expanding the base of field equipment.
Experience from iFlorida Model Deployment

Ensure that Highway Patrol's CAD system operators enter key information needed by the transportation management center operators.
Experience from iFlorida Model Deployment

Beware of costs, utility, reliability, and maintenance issues in deploying a statewide transportation network monitoring system.
Statewide systems implementation experience from iFlorida Model Deployment

Beware that software development for ITS projects can be utterly complex, which demands avoiding pitfalls by following a rigorous systems engineering process.
Experience from iFlorida Model Deployment

Design traffic video transmission systems around the constraints of bandwidth limitations and provide provisions for remote configuration of video compression hardware.
Statewide systems implementation experience from iFlorida Model Deployment

Deploy a variable speed limit system only after the software systems required to support it are mature and reliable.
Experience from iFlorida Model Deployment

Define a vision for software operations upfront and follow sound systems engineering practices for successfully deploying a complex software system.
Experience from iFlorida Model Deployment

Develop an effective evacuation plan for special event that gathers a large audience and consider co-locating the responding agencies in a joint command center.
Experience from iFlorida Model Deployment

Be flexible to use data from various sources, such as the highway police patrol’s incident data, user feedback, and monitoring stations, to develop a statewide traveler information system.
Statewide systems implementation experience from iFlorida Model Deployment

Strengthen the ability to coordinate and manage operations for planned special events by co-locating a traffic management center with a public safety center with representatives from police, fire and 9-1-1.
Experience from Montgomery County, Maryland using ITS for planned special events.

Use portable ITS equipment to monitor and control traffic flow at major signalized intersections located at entrance and exit points near planned special events.
Experience from Dutchess County, New York using ITS for planned special events in a rural area.

Use Electronic Freight Management (EFM) system as a supplement to existing systems and design the EFM system flexible enough to accept and provide data about any partner within the supply chain.
Columbus, Ohio's experience in the electronic freight management system deployment test.

Select measures of effectiveness (MOEs) that are measurable based on what is happening in the supply chain operations as well as in the deployment test.
Columbus, Ohio's experience in the electronic freight management system deployment test.

Consider the long-term operations and maintenance responsibilities and costs when selecting project components.
The Chicago, Illinois and Montgomery County, Maryland experience in operating and maintaining advanced parking information system.

Study the surrounding area for topographical encumbrances and radio interference when deploying wireless communication projects for traffic and parking management.
The Chicago, Illinois experience in implementing advanced parking information systems to increase customer satisfaction and improve traffic operations.

Expect non-custom hardware and software to have technology limitations that may affect operational capabilities.
The Chicago, Illinois and Montgomery County, Maryland experience in procuring and developing advanced parking information system hardware and software.

Secure high level management support and broad participation throughout an organization during the implementation and operation of transit automatic vehicle location systems.
A synthesis of transit agency experience with bus AVL systems

Plan for cellular communications to evolve and transition to new communication technologies every few years.
A synthesis of transit agency experience with bus AVL systems

Implement travel demand management and ITS strategies to successfully reduce congestion and delay during special events.
Phoenix International Raceway's experience with TDM strategies.

Plan for logistical and operational issues prior to project implementation.
Wisconsin Department of Transportation’s experience implementing ITS support equipment and technologies.

Consider including in-house ITS expertise and task order project configuration for complex ITS projects.
Colorado's DOT (CDOT)'s experience implementing an integrated TMC.

Apply system engineering principles for the success of complex ITS projects.
Colorado DOT's experience implementing an integrated TMC.

Consider and evaluate user needs when designing communication infrastructure.
Experience from the smart parking field test at the Rockridge, Oakland BART station.

Consider the impact fees have on parking behavior.
Experience from the smart parking field test at the Rockridge, Oakland BART station.

When considering the use of camera phones in managing incidents, be aware of the challenges associated with technology interoperability among agencies and first responder priorities.
Washington, D.C., metro area's experience with using camera phones

Recognize that deployment delays can lead to a ripple effect of challenges that affect project deployment progress.
Great Lakes ITS project management experience with deployment delays associated with the Airport ITS Integration Project.

Develop a project champion succession plan within participating organizations to avoid orphaning a project.
The Great Lakes ITS project management experience from a change in political leadership.

Beware that inter-agency funding arrangements can lead to delays in awarding and executing project contracts.
The experience of Wayne County and the Wayne County Airport Authority in securing earmarked funds and executing contracts.

Facilitate integration of CVISN by establishing cooperative relationship among stakeholders and promoting incentives to improve mobile communications and enhance enforcement.
Nationwide experience of CVISN Managers

Examine route-specific opportunities and constraints, and assess corridor market potential for transit services prior to implementing BRT running way improvements.
National experience developing BRT

Training is important for Archived Data User Service (ADUS) acceptance and increased use.
Experience from Caifornia's training program for the PeMS Freeway Archive provide in the 2007 ADUS TRB Workshop

Utilize transportation tools in communications, traffic control, and monitoring and prediction to maximize the ability of the highway network to support evacuation operations.
Experience nationwide in the successful use of the transportation network in emergency evacuations with advance notice.

Utilize ITS technologies to improve highway efficiency in emergency evacuations with advance notice.
Experience nationwide in the successful use of the transportation network in emergency evacuations with advance notice.

Use a common Concept of Operations for evacuation operations that clarifies stakeholder roles and defines coordination activities for all operational phases of the evacuation.
Usefulness of a shared transportation operations plan in emergency evacuations with advance notice.

Address toll enforcement issues during the initial phase of planning process; with particular attention paid to the legal structure and potential enforcement technologies.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Ensure electronic toll collection systems are interoperable with neighboring toll facilities.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Consider various toll methods to push traffic demand away from peak hours.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Recognize issues in deploying ITS technologies for coordinating and improving Human Services Transportation.
Experiences from six agencies.

Improve overall usefulness of a closed-circuit television (CCTV) camera by expanding the coverage, color-vision features, and operational availability of the camera.
Monroe County, New York's experience in ITS camera deployment and system integration.

Anticipate ongoing modifications to transit communication systems when integrating a Transportation Management Center with Computer Aided Dispatch systems.
Utah's experience with integrating a Transportation Management Center with Computer Aided Dispatch systems.

Coordinate extensively with agency staff and vendors when integrating a Transportation Management Center with Computer Aided Dispatch Systems.
Utah's experience with integrating a Transportation Management Center with Computer Aided Dispatch systems.

Clearly define information sharing procedures among agencies in an integrated Transportation Management Center-Computer Aided Dispatch system.
Utah's experience with integrating a Transportation Management Center with Computer Aided Dispatch systems.

Build a strong partnership between transportation and public safety agencies, and establish clear operational rules from the start.
An experience operating a CAD-TMC (Computer-Aided Dispatch - Traffic Management Center) in Washington State.

Divide large-scale ITS projects into smaller, individual task orders to enhance project management capabilities.
A Colorado DOT experience in deploying the I-70 ITS Integration project

Establish partnerships with agencies that share regional ITS needs in order to maximize synergies.
A Colorado DOT experience in deploying the I-70 ITS Integration project

Prepare traveler information Web sites for high usage under emergency or disaster conditions.
Experience from the nation's top traffic and transit information Web sites.

Integrate traveler information Web site development with existing systems and other organizations.
The experience of several of the nation's top traffic and transit information Web site developers.

Work closely with project partners and stakeholders
Experience from the State of Vermont Multimodal Passenger Information, Transit Signal Priority and ITS System Planning Project

Anticipate, understand, address and manage the risks associated with fare card technologies and the vendor relationship.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Understand the issues, strategies and trade-offs that motivate agencies to join in a regional partnership and provide appropriate support.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Plan for greater time and project complexity than expected.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Understand user and usability issues surrounding the development and deployment of kiosks and Interactive Voice Response (IVR) systems.
Experience from the Lake Tahoe Coordinated Transit System.

Consider a consensus organizational model to help assure support and participation of partners in a regional fare card project.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Provide for appropriate legal support services to address the many significant legal issues faced in implementing a regional fare card project.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Be aware of operational issues regarding the development of coordinated transit systems
Experience from the Lake Tahoe Coordinated Transit System.

Establish a coordinated fare structure to effectively accommodate differences in fare structures across participating agencies.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Consider the implications of ITS transit technologies on operational efficiencies.
Experience from the Lake Tahoe Coordinated Transit System.

Examine the contextual factors and carefully manage the associated issues that will determine the success or failure of a regional fare card project.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Seek a variety of funding sources to support a regional fare card project, and offer a finance plan that encourages participation.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Consider the value of implementing a limited fare pass system initially to serve as an interim experience base for a comprehensive region-wide electronic fare card system.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Adopt best practices for integrating emergency information into Transportation Management Center (TMC) operations to improve performance and increase public mobility, safety and security.
Experience from 38 TMCs across the country.

Invest in research and development for emergency integration.
Experience from 38 TMCs across the country.

Extend the application of emergency integration best practices to further improve emergency operations.
Experience from 38 TMCs across the country.

Integrate weather information into Transportation Management Center (TMC) operations to enhance the ability of operators to manage traffic in a more responsive and effective way during weather events.
Experience from 38 TMCs across the country.

Consider the pros and cons of performance bonds as they may not be appropriate for all types of procurements.
The Riverside Transit Agency experience with the terms and conditions for procuring equipment and software for automatic vehicle location (AVL) and computer-aided dispatch (CAD).

Exercise careful planning in preparation for issuing an RFP to help mitigate cost, schedule, and performance risks.
The Riverside Transit Agency experience with the methods of award and terms and conditions used to procure equipment and software for automatic vehicle location (AVL) and computer-aided dispatch (CAD).

Consider issuing separate awards for specific project components when procuring divergent technologies, equipment, or services.
The Riverside Transit Agency experience with the methods used to procure equipment and software for automatic vehicle location (AVL) and computer-aided dispatch (CAD).

Determine agency capability level when selecting the most appropriate ITS procurement package.
Experience from a review of ITS contracting methods and practices. Step 4 of the Decision Model.

Implement manual scheduling or the right scheduling software based on the needs of the Transportation Management Center.
The United States and Canada's experience with Transportation Management Center staffing and scheduling.

Apply differentiators to select the appropriate procurement package for any ITS project.
Experience from a review of ITS contracting methods and practices. Step 6 of the Decision Model.

Create a Transportation Management Center staffing plan that ensures appropriate staffing, staffing skills, and organization adaptability.
The United States and Canada's experience with Transportation Management Center staffing and scheduling.

Create a Transportation Management Center plan to handle potential emergencies and special events.
The United States and Canada's experience with Transportation Management Center staffing and scheduling.

Categorize each project by level of complexity and risk to determine the most appropriate ITS procurement package.
Experience from a review of ITS contracting methods and practices. Step 3 of the Decision Model.

Determine work distribution for the ITS project when selecting an appropriate procurement package.
Experience from a review of ITS contracting methods and practices. Step 2 of the Decision Model.

Consider tolling as a tool for managing travel demand and increasing efficiency, as well as for generating revenue.
Recommendations from the Washington State Comprehensive Tolling Study

Optimize staffing and scheduling at Transportation Management Centers by using job and workload analysis techniques.
The United States and Canada's experience with Transportation Management Center staffing and scheduling.

Create a staffing plan, using supply and demand analysis, to predict future Transportation Management Center staffing needs.
The United States and Canada's experience with Transportation Management Center staffing and scheduling.

Engage in project planning and make initial decisions about the ITS procurement process.
Experience from a review of ITS contracting methods and practices. Step 1 of the Decision Model.

Select the applicable Systems Engineering Process in the procurement of ITS.
Experience from a review of ITS contracting methods and practices. Step 5 of the Decision Model.

Consult agency procurement personnel in the final selection of the appropriate ITS procurement package and in the definition of the terms and conditions.
Experience from a review of ITS contracting methods and practices. Steps 7 and 8 of the Decision Model.

Use a flexible approach and accepted techniques for project management.
Maryland, New York, and Connecticut's experience with electronic toll collection and electronic screening.

Apply process re-engineering techniques to increase the likelihood of successful ITS deployment.
Maryland, New York, and Connecticut's experience with electronic toll collection and electronic screening.

Consider requirements definition and system design Issues for Archived Data Management Systems.
Experience from six Archived Data Management Systems case studies.

Engage in marketing, training, and outreach of Archived Data Management Systems (ADMS)
Experience from six Archived Data Management Systems case studies.

Install an electronic transit card system to enhance rural transit agency performance and coordinate human service transportation between agencies to achieve more efficient services.
New Mexico's experience with the implementation of Intelligent Coordinated Transit Smart Card Technology

Anticipate challenges in planning and deploying smart card technology in a rural environment.
New Mexico's experience with the implementation of Intelligent Coordinated Transit Smart Card Technology.

Develop a user-oriented system for displaying travel time messages on dynamic messages signs.
Four American Cities' experiences with Travel Time Messaging on Dynamic Message Signs.

Optimize travel time messaging operations by improving the way in which data is collected, analyzed, and displayed.
Four American Cities' experiences with Travel Time Messaging on Dynamic Message Signs.

Manage response to a biohazard emergency using Emergency Activation Levels, an Incident Management System, and Emergency Operations Centers.
Recommendations for defining the system of direction and control of a state DOT for transportation management during a biohazard incident.

Treat maintenance staff as customers and beneficiaries of ATIS information.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Implement ATIS technology in a way that supports the maintenance staff.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Utilize clearance time incentives when contracting with towing service providers to reduce incident clearance times.
Florida’s Turnpike Enterprise experience with innovative contracting for incident management services.

Consider how implementing an ATIS system will impact staffing and training requirements.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Consider that ATIS deployment in rural and/or remote areas presents special challenges.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Implement standardized procedures for sharing, accessing and storing transportation data across the enterprise.
Five transit systems' experiences with geographic data systems technology investment.

Integrate with the state and National Intelligent Transportation System (ITS) Architecture and develop systems using open standards and established guidelines.
The experience of several states in the implementation of ITS to rural transit.

Use transit intelligent transportation systems (ITS) technologies in rural areas to save agency staff time and create a more user-friendly system.
The experience of several states in the implementation of ITS to rural transit.

Provide drivers with sufficient managed lane information that can be easily disseminated and understood.
A guidance provided by the Texas Transportation Institute on providing user information in managed lanes facilities.

Foster efficiency and joint commitment by promoting an open and cooperative relationship among all parties involved in the project.
Virginia DOT’s experience integrating data from public works and public safety agencies.

Establish a clear leader and command structure when working on a major, interagency project.
Boston, Massachusetts’s experience with transportation planning for special events.

Anticipate last minute technical glitches when integrating computer aided dispatch (CAD) and transportation management center (TMC) systems and plan accordingly from the start of the project.
Virginia DOT’s experience integrating data from public works and public safety agencies.

Anticipate the need for additional training during the initial post-deployment period to help ensure that system operators are familiar with all new features and procedures.
Virginia DOT’s experience integrating data from public works and public safety agencies.

Take advantage of special events opportunities to inspire interagency cooperation and deployment of advanced transportation management technologies.
Boston, Massachusetts' experience with transportation planning for special events.

Keep the public informed with current accurate information to promote knowledgeable travel decisions.
Boston, Massachusetts’s experience with transportation planning for special events.

Develop early deployment and rapid prototyping strategies to improve the project development process.
Virginia DOT’s experience integrating data from public works and public safety agencies.

Plan sufficient time for facilitating and accommodating interagency relationship-building for major events.
Boston, Massachusetts’s experience with transportation planning for special events.

Recognize the value of inter-agency partnerships when implementing ITS projects.
A Colorado DOT experience in deploying a large multi-jurisdictional ITS project

Maintain owner control and consistent oversight when using a System Integrator for project implementation to keep project on time and on budget.
A Colorado DOT experience in deploying a large multi-jurisdictional ITS project

Consider dividing a large ITS project into manageable task orders.
A Colorado DOT experience in deploying a large multi-jurisdictional ITS project

Apply systems engineering principles for improved project management.
A Colorado DOT experience in deploying a large multi-jurisdictional ITS project

Enhance collaboration by sharing office space among operations stakeholders.
Ohio's experience with the development of a multi-jurisdictional operations facility.

Find innovative funding resources to help finance management and operations (M&O) strategies and ITS.
The experience of several agencies with innovative funding.

Gather information on activities and events that can affect system performance.
National experience using archived traffic detector data for monitoring highway performance.

Implement compatible Electronic Toll Collection systems in every state.
A retrospective of what's been learned since the first ITS Strategic Plan developed in 1992.

Provide reliable travel time information to increase user satisfaction with ITS applications.
A retrospective of what's been learned since the first ITS Strategic Plan developed in 1992.

Establish and thoroughly document accurate data collection and management procedures with the involvement of traffic managers.
National experience using archived traffic detector data for monitoring highway performance.

Ensure active oversight by knowledgeable state government staff of any complex ITS integration work that involves multiple contractors working simultaneously.
A State of Connecticut experience with deployment of CVISN.

Assure success by involving all the relevant state agencies and the motor carrier industry early in the CVISN development process.
A State of Connecticut experience with CVISN deployment.

Maintain frequent and open communications with other states and the federal government when developing and deploying new, complex ITS technologies.
A State of Washington experience with CVISN deployment.

Work with the trucking industry to assure success in deploying an electronic credentialing system for commercial vehicles.
A State of Washington experience with CIVISN deployment.

Implement a commercial vehicle e-credentialing program in order to make administration and roadside inspections more efficient, keep vehicles moving on the state's roads, and expedite registration.
Washington State’s experience with deploying Commercial Vehicle Information Systems and Networks (CVISN) Electronic Credentialing.

Follow accepted guidelines to create concise, effective messages to communicate to the public using Dynamic Message Signs (DMS).
Guidance from a Dynamic Message Sign handbook and from the use of DMSs in metropolitan areas.

Use recommended practices to provide accurate travel time messages to the public using Dynamic Message Signs (DMS).
Experiences and guidance from the use of DMSs in metropolitan areas.

Develop a strategic maintenance and operations plan to improve efficiency and productivity.
Kentucky's experience with employing strategies to support and coordinate ITS maintenance and operations activities.

Limit CMS message length to allow for adequate reading time at high speeds.
Best practices for use of CMS shared from several states.

Assure accurate late train arrival forecasts in support of a Connection Protection system.
Experience of the Utah Transit Authority in implementing a Connection Protection program for rail-to-bus passenger transfers in Salt Lake City.

Incorporate real-time bus and train location information in the Connection Protection algorithm.
Experience of the Utah Transit Authority in implementing a Connection Protection program for rail-to-bus passenger transfers in Salt Lake City.

Adjust bus schedules to assure adequate time to accomplish rail-to-bus connections, given the risk of late train arrivals at connecting stations.
Experience of the Utah Transit Authority in implementing a Connection Protection program for rail-to-bus passenger transfers in Salt Lake City.

Recognize the value of other agencies' experiences when planning an ITS project.
TriMet's experience with the deployment of Transit Tracker in Portland Oregon.

Recognize potential institutional issues when deploying an ITS system.
TriMet’s experience with the deployment of Transit Tracker in Portland Oregon.

Follow a rigorous financial approach for estimating the true costs & savings from outsourcing highway maintenance services.
Experiences from Massachusetts, Virginia, Oklahoma, Texas, Florida and British Columbia in outsourcing highway maintenance services.

Coordinate extensively with other stakeholder agencies.
New Mexico’s experience planning, deployment and operating a work zone traffic and incident management system.

Use ITS to implement a reliable communications system in work zones.
New Mexico’s experience in planning, deploying and operating a work zone traffic and incident management system.

Ensure initial and ongoing success of ITS deployments by providing sufficient start-up time, maintaining flexibility, and performing maintenance needs in-house.
New Mexico’s experience with planning, deployment and operating a work zone traffic and incident management system.

Provide accurate and timely road condition and weather forecast information to rural travelers in cold weather regions.
Montana Department of Transportation’s experience in designing and deploying the statewide 511 traveler information system.

Anticipate and plan for potential institutional barriers, especially in multi-agency deployments.
Alaska DOT&PF’s experience integrating a common technology into its ITS and IT plans.

Anticipate and plan for delays in deployment related to weather and the physical environment.
Alaska DOT&PF’s experience integrating a common technology into ITS and IT plans.

Identify innovative solutions for deploying Information Stations that report real-time data for weather and traffic monitoring in the event of a hurricane.
Experience from nine transportation management projects on hurricane evacuation preparedness.

Use a bi-national stakeholder forum to help apply ITS technology at an international border crossing.
A public-private partnership experience in deploying a bi-national electronic truck border crossing system at the Washington /British Columbia border.

Protect data privacy by implementing user authorization levels for sensitive information.
The Washington State and British Columbia experience in developing a fully operational and bi-national electronic commercial vehicle operations (CVO) border crossing system.

Include sufficient safeguards to ensure the integrity of the fiber-optic communications infrastructure for ITS.
Silicon Valley Smart Corridor's experience with safeguards and monitoring of integrated freeway, arterial and incident management systems and impact on deployment delays.

Realize that stakeholder policies, priorities, and personnel training are critical to ensure consistency and schedule adherence in deploying integrated systems.
Silicon Valley Smart Corridor's stakeholder experience in the deployment of an integrated freeway, arterial and incident management systems and the impact on deployment delays.

Design the 511 system to handle the surge in call volume during major events.
A national experience with the development and deployment of 511 Systems.

Perform before-research to determine what customers want from 511 services and continue to evaluate the system after implementation.
A national experience with the development and deployment of 511 Systems.

Make sure 511 Systems are customer and market driven to help ensure they are utilized by travelers.
A national experience with the development and deployment of 511 Systems.

Understand that deployment costs of 511 systems will vary based on system capabilities and anticipate the challenges of identifying these costs early in the process.
A national experience with the development and deployment of 511 Systems.

Recognize that interoperability is becoming an important issue in achieving the vision of a nationwide 511 system.
A national experience with the development and deployment of 511 Systems.

Provide ITS training for transit systems managers, operators, and maintenance personnel when deploying Advanced Public Transportation Systems.
Recommendations for deploying ITS for transit in Birmingham, Alabama.

Deploy ITS transit technologies including computer-aided dispatch (CAD) and automated vehicle location (AVL) to coordinate human transportation services across agencies, reduce costs, eliminate duplication, and increase quality of service.
Experience delivering coordinated transportation services from the USDOT Mobility Services for All Americans research initiative.

Standardize the system environment.
Utah DOT’s experience using configuration management.

Consider potential system enhancements to meet heavy demand.
Utah DOT’s experience managing the development and deployment of arterial and freeway management systems

Define your agency's expectations of a new system and a robust set of system requirements and then choose the software that meets your requirements.
Utah DOT's experience using configuration management.

Involve agency staff in the software development process by co-locating them with the development team.
Utah DOT’s experience using configuration management.

Create a strong System Manager role to focus accountability and clarify roles and responsibilities with multiple contractors.
Utah DOT’s experience managing the development and deployment of arterial and freeway management systems.

Ensure effective public and stakeholder outreach in order to garner support for HOT lanes.
Texas and California's experience with deploying High Occupancy Toll lanes.

Utilize standard highway project management procedures and tools to successfully implement HOT lane projects.
Texas and California's experience with deploying High Occupancy Toll lanes.

Set toll prices and vehicle occupancy requirements to maintain favorable travel conditions on HOT lanes.
Texas and California's experience with deploying High Occupancy Toll lanes.

Adequately invest and plan for the deployment of an Advanced Public Transportation System (APTS).
Experience from the Cape Cod Advanced Public Transit System.

Recognize the data requirements of an Advanced Public Transportation System (APTS).
Experience from the Cape Cod Advanced Public Transit System.

Enable and enforce managed lane facilities using various ITS tools.
The experience of four State DOTs and Canada in enforcing managed lanes facilities.

Develop a long term vision for an Advanced Public Transportation System (APTS).
Experience from the Cape Cod Advanced Public Transit System.

Establish the fundamental technical nature of the ITS project, and be realistic about the participants' associated technical capabilities and limitations.
A Washington State Department of Transportation implementation of a regional ATMS.

Create a successful public-private agency partnership based on good communications, flexibility, and minimal impact to partners' customers to deploy new technology.
A Washington State experience with testing of electronic container door seals through a freight supply chain.

Establish a clear, specific vision of the products and functional objectives of the ITS project, and communicate that vision throughout the project.
A Washington State Department of Transportation implementation of a regional ATMS.

Address critical issues early in the ITS work zone management system development and deployment processes, and allow sufficient start-up time.
The experiences of four state DOTs using ITS in work zones.

Use the National ITS Architecture's User Services and User Service Objectives to reduce the effort required for planning and streamline the process of developing a regional ITS vision.
National experience developing regional ITS visions.

Create multi-modal ITS plans focusing on needs and update them frequently, balancing process and projects and considering communication and coordination while ensuring that adequate resources are dedicated to implementation.
National experience with ITS strategic planning at the overview level.

Identify regional needs from the bottom up and ensure that specific rural needs are not neglected in state/regional ITS strategic plans.
National experience with performing regional inventories and defining needs for ITS strategic plans.

Take advantage of FHWA's investment in the National ITS Architecture, training, and technical assistance to minimize the effort required to develop a Regional ITS Architecture.
National experience developing Regional ITS Architectures.

Make use of the National ITS Architecture's Market Packages and associate them with identified needs to streamline the decision-making process for regional ITS plans.
National experience using Market Packages to create regional ITS plans.

Provide easy and low-cost access to ITS data to facilitate data usage.
National experience with ITS data archiving, sharing and usage.

Design the system to withstand the demands of the physical environment in which it will be deployed.
Virginia's experience implementing a pilot automatic vehicle location (AVL) system in an urban winter maintenance operations setting.

Design and tailor system technology to deliver information of useful quality and quantity, that the user can reasonably absorb.
Virginia's experience implementing a pilot automatic vehicle location (AVL) system in an urban winter maintenance operations setting

Utilize a flexible procurement method that allows for thorough and detailed negotiations when procuring ITS products and services.
The Florida Department of Transportation's experience with implementing a regional ATIS program in the Miami tri-county region

Consider using the public-private partnering method to provide ITS services.
The Florida Department of Transportation's experience with implementing a regional ATIS program in the Miami tri-county region.

Consider seven key planning requirements of an effective ITS Program.
Experience from a case study of the Virginia Department of Transportation's I-81 ITS Program.

Clearly define the organizational structure and establish an ITS Program Coordinator to insure an effective ITS Program.
Experience from a case study of the Virginia Department of Transportation’s I-81 ITS Program.

Identify all transportation, incident management, and emergency response entities and strive to resolve issues with semantics and terminology among different agencies.
The experiences in multi-agency coordination, emergency response, and transportation operations within the National Capital Region on September 11, 2001.

Provide a single message to the public to assure consistency and to correct inaccurate crisis information.
Transportation agencies share their experiences in coordinating with the media during and after a catastrophic event – in this case, September 11, 2001, in the National Capital Region.

Plan for system redundancies to ensure appropriate incident response activities and continuity of operations during emergency situations.
The National Capital Region's experiences in emergency response after September 11, 2001.

Hire properly trained staff to deploy and maintain traffic signal systems.
Agencies share experiences managing and operating traffic signal systems.

Develop a database to better evaluate ITS application implementation.
Nationwide experience with assisting transit system managers in deploying ITS.

Identify financial resources and expected costs to conduct a cost/benefit analysis.
Nationwide experience with assisting transit system managers in deploying ITS.

Develop a formal ITS data sharing policy for your agency
A survey of transportation agencies and private firms involved in providing traveler information services.

Identify and then become familiar with available ITS technologies to be able to assess which ones are suitable and affordable for the organization.
Nationwide experience with assisting transit system managers in deploying ITS.

Use a three level approach to identify the needs of the transit system: assess, analyze, and predict.
Nationwide experience with assisting transit system managers in deploying ITS.

Provide traveler information in rural areas to allow for good travel decisions in inclement weather and construction season.
Oregon DOTs experience with rural traveler information systems.

Be aware that ITS deployment contracting is complex and may be subject to changes in technologies and market forces.
Virginia DOT's experience with delays in contracting for the Hampton Roads Advanced Traveler Information System deployment

Consider the risk that draft ITS standards will not remain stable through further development when deciding whether to use them in an ITS deployment.
Hampton Roads, Virginia's experience with immature data-exchange standards for its Advanced Traveler Information System

Ensure customer acceptance of new technology.
Ventura County’s experience with an automated transit fare collection system.

Make system maintenance response time and local presence a priority when selecting a systems integrator.
Ventura County’s experience with an transit fare collection system integration.

Deploy ITS systems strategically to achieve benefits.
San Antonio’s experience with integration of freeway and arterial management systems.

Integrate freeway and alternate route operations to achieve greater benefits.
San Antonio’s experience with integration of freeway and arterial management systems.

Cooperate with organizations representing different operating philosophies, priorities, budgets, and constituents to integrate ITS.
San Antonio's experience with the integration of freeway and arterial management systems.

Coordinate across jurisdictions/regions and share resources to reduce future costs and delays.
Major metropolitan areas' experiences with formalized incident management programs.

Use ITS Standards to achieve interchangeability and interoperability for Dynamic Message Signs.
Experience of nine agencies using Dynamic Message Signs built to NTCIP specifications.

Use non-proprietary software for ITS projects to ensure compatibility with other ITS components
Experience with the ITS integration effort in the Metropolitan Model Deployment Initiative (MMDI)

Choose proven technology and avoid changes to specifications.
Irvine, California's experience in implementing a field operational test of an integrated Advanced Transportation Management System.

Integrate market research in the planning process for consumer-oriented projects.
Experience in the deployment of a traveler information system for Interstate 95

Develop a regional ITS architecture with a common data server to facilitate ITS integration in a region
Experience with the ITS integration effort undertaken by the Metropolitan Model Deployment Initiative (MMDI)

Establish a working group among public sector partners to address liability issues.
A Phoenix area experience with establishing procedures for cross jurisdictional signal control.

Implement a communication structure across jurisdictions that facilitates the flow of traffic data and allows agencies to coordinate traffic signal timing.
Phoenix and Seattle’s experiences with coordinating traffic signal timing across jurisdictional boundaries.

Facilitate the participation of private sector technology companies in the deployment of ITS by using creative approaches to address the assignment of intellectual property rights.
Arizona and Washington’s experiences resolving intellectual property rights issues in the development and use of information technologies in ITS applications.

Use an appropriate procurement mechanism to support the implementation of multiple advanced traveler information technologies.
Institutional lessons from a partnership to implement emerging ITS technologies in the Seattle metropolitan area.

Develop an Incident Management Program strategy and plan.
Experience of transportation professionals nationwide in developing successful incident management programs.

Allocate sufficient resources for technology deployment and operator training to improve incident detection and verification.
Experience of transportation professionals nationwide in developing successful incident management programs.

Manage resources to optimize incident response and clearance times to reduce the impact on traffic flow.
Experience of transportation professionals nationwide in developing successful incident management programs.

Consider key elements of procurement and contracting when outsourcing telecommunications support services.
Experiences from the Departments of Transportation (DOTS) of multiple states in selecting telecommunications options.

Consider the strengths and weaknesses of distributed versus centralized ITS telecommunications systems.
Experiences from the Departments of Transportation (DOTS) of multiple states in selecting telecommunications options.

Consider the financial and technical implications of a lease versus own decision for ITS telecommunications systems.
Experiences from the Departments of Transportation (DOTS) of multiple states in selecting telecommunications options.

Consider the technology selected for an ITS telecommunications system carefully, as it will impact the cost and the performance of the system.
Experiences from the Departments of Transportation (DOTS) of multiple states in selecting telecommunications options.

Ensure that qualified staff with expertise in telecommunications is involved, as planning for and designing a telecommunications network is complicated.
Experiences from the Departments of Transportation (DOTS) of multiple states in selecting telecommunications options.

Conduct a Requirements Analysis to determine the most appropriate ITS telecommunications solution.
Experiences from the Departments of Transportation (DOTS) of multiple states in selecting telecommunications options.

Consider procurement and contracting issues for leased versus owned ITS telecommunications systems.
Experiences from the Departments of Transportation (DOTS) of multiple states in selecting telecommunications options.

Develop a regional ITS Architecture and a telecommunications ITS architecture as part of a needs assessment for developing the most appropriate telecommunications solution.
Experiences from the Departments of Transportation (DOTS) of multiple states in selecting telecommunications options.

Consider the implications of choosing a Competetive Access Provider (CAP) for telecommunications services.
Experiences from the Departments of Transportation (DOTS) of multiple states in selecting telecommunications options.

Establish a public-private network for improved project efficiency.
California's experience with a regional travel information system launched by a public-private alliance.

Adjust the different expectations and motivations of public and private partners to prevent future delays.
California's experience with a regional travel information system launched by a public-private alliance.

Develop best and worst case scenarios in order to be prepared in dealing with their consequences.
California's experience with a regional travel information system launched by a public-private alliance.

Use appropriate procurement methods when contracting for operations for Transportation Management Centers (TMCs).
Eight states' experiences with procurement methods for TMCs.

Use tested and effective traffic management systems for Transportation Management Centers (TMCs).
Eight states' experiences with ITS Traffic Management Systems for TMCs.

Choose staff training and documentation methods to match individual Transportation Management Center (TMC) needs.
Eight states' experiences with training and documentation methods for TMCs.

Consider using contractors for TMC maintenance support.
Eight states' experiences with using contractors for TMCs.

Adopt staffing practices for successful Transportation Management Center (TMC) staff hiring and retention.
Eight states' experiences with staffing practices for TMCs.

Select Transportation Management Center (TMC) design and location based on individual TMC needs and traffic realities.
Eight states' experiences with design and location considerations for TMCs.

Address noise and disruptions to TMCs through effective anticipation and planning.
Eight states' experience with noise and disruptions to TMCs.

Select map displays, computers, and software for transportation management centers (TMCs) that minimize cost and decrease complexity.
Eight states' experiences with map displays, computers, and software for TMCs.

Use the National ITS Architecture to streamline the development of an integrated framework for deploying effective and interoperable ITS.
California, Colorado, Montana, New York and Washington’s experiences with using the National ITS Architecture.

Install Automatic Vehicle Location (AVL) technology to greatly enhance transit agency performance.
Different transit agencies’ experience with AVL.

Define roles and responsibilities clearly in a public/private project to reduce delays.
Institutional lessons from a test of a wide-area network to communicate traffic conditions in the Seattle area.

Understand the market during the development of an Advanced Travel Information System (ATIS) to reduce project development uncertainty and produce a more functional end product.
Institutional lessons from a test of a wide-area network to communicate traffic conditions in the Seattle area.

Ensure that team members clearly understand contractual systems to facilitate a public/private project.
Institutional lessons from a test of a wide-area network to communicate traffic conditions in the Seattle area.

Understand system standards and protocols to save time during the development of an Advanced Traveler Information System (ATIS).
Institutional lessons from a test of a wide-area network to communicate traffic conditions in the Seattle area.

Consider cost-saving strategies and long term needs when making communications investments.
National experience with making communications investments for incident management.

Improve demand response transit using ITS technology, including CAD/AVL, with Mobile Data Terminals (MDT), electronic ID cards, and Geographic Information Systems (GIS).
Different paratransit agency experiences with CAD/AVL, Mobile Data Terminals, electronic ID cards and GIS, all to accomplish improved operational goals, is outlined.