In Winston-Salem, North Carolina, a CAD scheduling system and other improvements used to manage 17 transit vehicles decreased passenger wait time by more than 50 percent.
Date Posted
09/21/2000
Winston-Salem, North Carolina, United States
Winston-Salem,
North Carolina,
United States
Identifier
2007-B00432
Winston-Salem Mobility Management: An Example of APTS Benefits
Summary Information
The Transit Authority in Winston-Salem, North Carolina, evaluated the effects of a computer-aided dispatch and scheduling system on the operation of a 17 bus fleet.
FINDINGS
During a 6-month period, the client list grew from 1,000 to 2,000 and vehicle miles per passenger-trip grew five percent. At the same time, operating expenses dropped two percent per passenger trip, and nine percent per vehicle mile. These productivity improvements occurred at the same time that other service improvements were incorporated. As a result, it was difficult to isolate the effects of the computer aided dispatch (CAD) system. These improvements included the institution of same day reservations, which grew to account for 10 percent of trips. Also noted was a 50 percent reduction in passenger wait times.
During a 6-month period, the client list grew from 1,000 to 2,000 and vehicle miles per passenger-trip grew five percent. At the same time, operating expenses dropped two percent per passenger trip, and nine percent per vehicle mile. These productivity improvements occurred at the same time that other service improvements were incorporated. As a result, it was difficult to isolate the effects of the computer aided dispatch (CAD) system. These improvements included the institution of same day reservations, which grew to account for 10 percent of trips. Also noted was a 50 percent reduction in passenger wait times.
Winston-Salem Mobility Management: An Example of APTS Benefits
Winston-Salem Mobility Management: An Example of APTS Benefits
Source Publication Date
01/02/1995
Publisher
North Carolina State University
Taxonomy (ARC-IT)
Public Transportation »
Transit Vehicle Tracking (PT01)
Goal Areas
Deployment Locations